Shipping and Delivery
COVID-19 UPDATES - WE STILL DISPATCH & FULFILL ORDERS AS NORMAL. ORDERS WILL BE SHIPPED WITHIN 2 BUSINESS DAYS.
However, due to flight restrictions, dispatch may be taking a little longer, so please kindly allow extra time for shipping delays.
While we will do all we can to ensure your order is delivered on time, FIRM ABS cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
NOTE:
1. Some packages may take longer time than the Estimated Delivery Time. Please feel free to contact us at support@firmabs.com to confirm the status of your package.
2. Generally, there is no customs. And please note that FIRM ABS is not responsible for any customs charges that may apply.
3. Remote area delivery can cost more and take longer transit time (e.g.Hawaii, Alaska, Puerto Rico, Balear Province, Las Palmas, etc)
We support worldwide shipping, except for few locations. For more details, please check the below table.
| Location | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Australia
Austria Bahrain France Germany Hong Kong SAR Israel Italy Japan Kuwait Malaysia Poland Qatar Singapore South Korea Spain Thailand United Arab Emirates United Kingdom Vietnam United States | 5-12 Business Days
| Free (orders $100+) or $5 USD |
| Bulgaria Czechia Estonia Greece Hungary Ireland Luxembourg Netherlands New Zealand Philippines Portugal Romania Saudi Arabia Slovakia Sweden Ukraine | 8-15 Business Days
| Free (orders $100+) or $10 USD
|
| Canada | 5-12 Business Days | Free (orders $100+) or $8 USD |
| Belgium Croatia Cyprus Denmark Finland Latvia Lithuania Mexico Norway Slovenia Switzerland Turkey | 8-12 Business Days | $5 |
| Brazil Chile Malta | 10-20 Business Days | $10 |
| Colombia | 10-20 Business Days | Weight(kg): 0-0.99 $30 Weight(kg): 1-1.99 $50 Weight(kg): 2-2.99 $70 Weight(kg): 3-3.99 $90 Weight(kg): ≧4 $110 |
| South Africa | 12-18 Business Days | Weight(kg): 0-0.99 $30
Weight(kg): 1-1.99 $50 Weight(kg): 2-2.99 $70 Weight(kg): 3-3.99 $90 Weight(kg): ≧4 $110 |
| Macao SAR Taiwan | 6-10 Business Days | Free |
| Rest of World | 8-10 Business Days | Weight(kg): 0-0.99 $30
Weight(kg): 1-1.99 $50 Weight(kg): 2-2.99 $70 Weight(kg): 3-3.99 $90 Weight(kg): ≧4 $110 |
Contact Us
Feel free to send us an email if you need any help. The FIRM ABS Support team is always looking for feedback from you to improve our service quality.
Working Hours
Monday to Friday: 24 hours GMT+8
support@firmabs.com